Customer Feedback - August 2008 to End of Feb 2009
52 responses in this 7 month period, compared to 56 in the last period.
The feedback received on the way we handle customer orders and deliver products is very good and shows an increase over the last period. 61% very happy, 31% happy and 8% satisfied. No one responded to this first question as unhappy. Last period we had 2 unhappy customers. So we have an improvement here too.
The second question asks how happy they are with the product they purchased. 45% are very happy, 39% are happy and 14% are satisfied. 2% answered unhappy. This was 1 customer who was not happy that his Pan & Tilt unit didn’t come with a power supply. When I looked into this, Pauline’s email dated 10/09/08 did mention this was an option to him.
Customer Feedback - March 2009 to End of August 2009
This analysis shows a decrease in the number of responses this time. 36 responses in this 6 month period, compared to 52 in the last period.
The feedback received on the way we handle customer orders and deliver products is very good and shows a slight increase over the last period. 64% very happy, 33% happy and 3% satisfied. No one responded to this first question as unhappy. We also had no unhappy customers in the last period. This means that, of those customers that registered, we have no unhappy customer in the past year for this first question.
The second question asks how happy they are with the product they purchased. 52% are very happy, 34% are happy and 14% are satisfied. No one answered unhappy or very unhappy. This shows an improvement, customers like the products they buy from us.
“Very Good, easy, smooth process”
Niki Warnes, Hunt Engineering
“Very quick service, excellent”
Vicky Rodham, Xyratex
“Very good service. Will certainly return for next project”
Matthew Armstrong, Newcastle Univ.
“Fast and unproblematic”
Marco Krahmer, GERA-IDENT
“Good service from Kane”
Anthony Jackson, Tandberg TV
“All OK”
Brian Green, Goodrich Controls
“Everything fine”
Edward Christopher, Nottingham Univ.
“Service quite good, generally happy”
Lili Ma, Daresbury Labs
“Better Linux support please (Gidel board)”
Brian Drummond, Complex Data Tech.
“Happy with everything”
Mike Provis, Baldor UK
“Good quick delivery”
Ben Turnbull, Penny & Giles
“All fine”
Chris Archer, DLLNI Ltd
“I have tested the board with CCS and everything is fine”
Rizuan Natmoor, Surrey University
“Very pleased with the technical level of assistance before purchase”
Andy Linkens, Audiocodes
“Always been happy with service and products”
Peter Diamond, Streamscale
“Many thanks for speedy delivery – it got us out of a hole”
Chris Clotworthy, Wireless Fibre Systems
“Slightly disappointed that IP streaming demo was not provided” (purchased DM365 EVM)
